Order Policy

Hi welcome to www.sunwayembroidery.com. We are so excited to inform you that Sunway International Industry is able to provide its old and new customer an online shopping channel now. If you need any items, you can just simply visit our website and place your orders or give us a call. Enjoy your shopping!

Price may subject to change without notice.
Please also note that price on our website may different from the price on our amazon and ebay store.

Payment method:
All online orders can be paid via paypal. (Visa, MasterCard, American Express, Discover accepted via Paypal). If you require other payment, please call us at 416-857-0598 or send email to sunwayembroidery@gmail.com

Our paypal account: sunwayembroidery@gmail.com

Shipping Policy:
We generally ship goods in 2 business days once we received your order and confirmed payment as well as shipping address. If there are anything we are unclear, we shall contact you immediately either by email or phone.

Shipping method & Rate:
We currently ship all of our items by FedEx Ground. The rate is as follows:
Canadian customers start from $ 10.00 less than 5lbs; U.S. customers start from $ 20.00 less than 5lbs.
If your order exceeds the weight of 5lbs, we will contact with you about the adjusted shipping fee.
If you have your own shipping account, we can use it to send your goods. Please contact us before you sent your payment if you would like to use your own shipping account.

Return & Exchanges:
If there are any goods which might not be suitable for your machine, you can replace your order with other commodities or send them back to us. Please contact us before you return any items. Please also note that the buyer will be responsible for the return shipping cost.