Fast delivery, simple returns — the way B2B should work.
Shipped from two warehouses in North America. If a part doesn’t fit your machine, send it back. No fine print, no runaround.
Where we ship & how long it takes
We stock inventory in Toronto, Ontario and New York, USA. Your order ships from whichever location is closest to you — no overseas wait times for our North American customers.
| Destination | Delivery Time | Carriers |
|---|---|---|
| Canada | 3–8 business days | Canada Post / FedEx |
| United States | 3–5 business days | USPS / UPS |
| International | 2–4 weeks | International Economy Shipping |
1–3 day processing
We process orders in 1–3 business days once payment and shipping details are confirmed. If anything’s unclear, we’ll reach out before shipping.
Tracking included
Once your order ships, you’ll receive an email with tracking info. Check status anytime at Track Order.
Bulk & wholesale
Large or recurring orders? Contact us for custom shipping arrangements and volume pricing.
30-day, no-fuss returns
If a product doesn’t work with your machine, you can return or exchange it within 30 days of receiving your order. We’d rather help you find the right item than push a wrong one.
How to start a return
Contact us first
Email info@sunwayembroidery.com or call 1-877-689-6802 with your order number and the reason for the return.
Ship it back
We’ll send return instructions. Items must be unused and in original packaging.
Get refunded or swapped
Once we receive the return, refunds are processed within 3–5 business days to your original payment method. Exchanges ship the same day.
Who pays for return shipping?
- Our error or defective items: we cover return shipping. No questions asked.
- Wrong size or change of mind: customer covers return shipping.
Damaged in transit?
If your order arrives damaged, contact us within 48 hours with photos. We’ll replace the item or refund you — we’ll make it right.
Items not eligible for return
- Items damaged through misuse or after installation on a machine
- Clearance and final-sale items (clearly marked on the product page)
- Items returned after the 30-day window
Questions about your order?
Email or call — we answer fast, and we know the gear.