Welcome to Read Our Shipping Policy

CountryDelivery TimeService
Canada3- 8 business days
Canada Post /Fedex
United States3-5 business daysUSPS / Fedex
Other Countries2-4 weeks International Economic Shipping


** Embroidery stabilizers and embroidery threads are excluded from free shipping.

** Free shipping for U.S. and Canada only applies for online orders.

If  you need a fast shipping service, please contact us by email. Fast shipping service will cost extra.

A tracking number might be provided to you once your order is shipped.

Processing Time: 1-3 Business Days

We generally ship goods in 1-3 business days once we have received your order and confirmed payment as well as your shipping address. If any of the details are not clear, we will contact you immediately either by email or phone before shipping your order.

Return & Exchanges

If there are any goods which might not be suitable for your machine, you can send them back to Sunway and replace your order with other commodities or for a refund.

Please contact us before you return any items. Please also note that the buyer will be responsible for the return shipping cost and any deducted bank transfer fee.